Shipping policy

Shipping Policy

Order Processing

Please allow 1-3 business days for your order to be processed before it ships.

Orders are processed Monday through Friday, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery Times

Typical delivery times are:

United States: 8–13 business days
International orders: 8–17 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Tracking

Once your order is shipped, tracking information will be sent to the email address used at checkout.

Tracking updates may take a few business days to appear after the package has been handed to the carrier.

Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@gusety.com. We cannot guarantee changes after an order has been processed.

Cancellations

Orders usually cannot be canceled once they have been placed and processing has started.

If your order has already shipped, you may request a return after receiving your item, in accordance with our Refund Policy. Please note that we do not cover return shipping costs unless the item is defective, damaged, or incorrect.

If we are unable to ship your order within the expected timeframe, we will contact you with an update and available options.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us immediately at support@gusety.com with your order number and photos of the issue.

We will review the case and help make it right in accordance with our Refund Policy.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the carrier.

If your package is delayed, marked as delivered but not received, lost, or stolen, please contact the carrier first using your tracking number. You can also contact us, and we will do our best to help you with the next steps.

GUSETY is not responsible for packages that are lost, stolen, or delayed due to carrier issues or incorrect shipping information provided by the customer.

International Orders

International orders may be subject to customs duties, taxes, or import fees depending on your country.

These fees are not included in the product price or shipping cost and are the customer's responsibility.

Customs delays may also affect delivery times.

Customer Service

Our customer service team is available Monday through Friday.

Please allow 1–3 business days for a response. We appreciate your patience and will get back to your inquiry as soon as possible.