Get in Touch. We're Here to Help!
Our customer support team is ready to assist you with any inquiries. Fill out the contact form below, or reach out to us directly via email.
Contact form
Direct Support Channels
Customer Support Email: support@gusety.com
Operating Hours: Monday through Friday, 9:00 AM – 5:00 PM PST (excluding major US holidays).
Our Response Promise: We review and reply to all customer inquiries within 24 to 48 business hours.
Shipping & Tracking Inquiries
If you are contacting us regarding a package that has already shipped, please ensure you have checked your tracking link first. You can also monitor your package directly on our Track Your Order page.
Please Note: If your package appears delayed or if your tracking link has not updated in 3 business days, do not worry. External shipping carriers occasionally experience temporary processing bottlenecks. Reach out to us with your order number, and our team will open a direct investigation with the carrier on your behalf.